Ceramic Knives for Less strives to stock all the products shown on our site. Occasionally, an item is out of stock. If an item cannot be shipped within two (2) days of the date the order was placed; Ceramic Knives for Less will notify the customer via e-mail of the expected ship date. The customer will then be asked if they wish to change, cancel or leave the order as is. Ceramic Knives for Less will ship all in-stock orders within two days of order.We will visually check every selection to catch defects prior to shipment. If you believe that your selection is defective please contact Ceramic Knives for Less to take care of the problem. If you are dissatisfied with your product or feel you have encountered shipping damage please contact us within seven (7) days after you receive your shipment.

Ceramic Knives for Less accepts Visa, MasterCard, American Express, and Discover Card on line. If you prefer to order off line, contact us to place your order. Orders by e-mail will also be accepted and may be paid with a check or money order. Copy & paste into your e-mail your shopping cart page with the item(s)you wish to order, include your shipping address and any special instructions.

The products we sell are covered by the manufacturer's 5-year limited warranty. Visit their web site for the full details at: http://www.urieagle.com/service.html

Ceramic Knives for Less provides all of our customers a 30-day satisfaction guarantee -- just contact us via e-mail at info@urieagle.com within 30 days to get an RMA# and exact instructions for returning your purchase for your choice of a full refund of the purchase price or exchange. Refunds involving credit cards must be completed within 30 days of purchase. Shipping costs (if any) will not be refunded.

After 30-days from purchase all requests for exchange, refunds, or warranty claims will be directed to the manufacturer. You may contact their customer service prior to purchasing from us -- they will be glad to answer any questions you may have. Manufacturer's customer service e-mail is: customerservice@urieagle.com

We now offer FREE SHIPPING with any paid order of at least $50 shipped within the USA. {Free shipping is on orders of $50 or more, only. Shipping costs will be deducted from the amount refunded on returned merchandise -- No exceptions}

Ceramic Knives for Less will ship any pre-paid order over $50 FREE within the U.S.A. (all 50 states) using Priority Mail service by the US Postal Service (USPS) OR UPS Ground. Our preferred FREE SHIPPING method will be USPS Priority Mail which claims 2-to-3 day delivery to most locations within the U.S. (all 50 States!)

FREE SHIPPING via USPS Priority Mail includes a "Delivery Confirmation" tracking number. The number is sent to you via e-mail as your order is shipped. The tracking number allows you to get status on your order during shipment from the US Postal Service website [http://www.usps.com/shipping/trackandconfirm.htm]

Other Options: You also have an option to have your products shipped UPS Next Day Air at additional cost if you desire. The charge will be calculated at check out. If you wish to ship to a U.S.A. PO box, the order must be shipped using our FREE SHIPPING via USPS priority mail, UPS will not deliver to PO boxes.

International Shipping Fees: For International orders the same two shipping options used by U.S. will calculate the correct International shipping costs at checkout. The standard Priority Mail shipping option becomes USPS Global Priority Mail which will be used if available to your country or else U.S. Air Mail Parcel Post will be used for the same cost. Global Priority Mail claims 3-to-7 day service to most countries (domestic Priority Mail takes 2-to-3 days)

The Next Day Air option for International orders will be the cost of the fastest UPS delivery service available to the destination country.

Please contact us at: info@urieagle.com if you have any questions regarding the shipping service options or cost.

By placing an order with us, you are certifying that you are an adult 18 years of age or older. Ceramic Knives for Less will not knowingly sell to minors under any circumstances. By placing an order, the buyer represents that the products ordered will be used in a lawful manner, and that he/she is of legal age. Ceramic Knives for Less will not be held liable for the misuse of any product in this site.